Refund policy

We have a 30-day return policy. This 30 day period goes into effect once the order is shipped from our location.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or request more information, you can contact us HERE.

Please keep in mind the original shipping fee is not refundable and will be deducted from the refundable amount. You will be responsible for any shipping costs or fees related to the return of the item.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned such as, custom products (special orders or personalized items), gift cards, already exchanged products, and items bought on sale.

Exchanges
If you would like to exchange a product within the 30 day return window, please contact us HERE.

 

Refund Money
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If it's been more than 15 business days since your requested return, please contact us HERE.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.